PROGRAM POLICIES & PROCEDURES:
Club Aviva reserves the right to adjust program times, dates and instructors as required without notice. Club Aviva reserves the right to cancel any program for any reason without notice.
Club Aviva does not offer make up classes or credits for missed classes.
REFUNDS & WITHDRAW:
Refunds will be given for cancelled programs, which have been cancelled by Club Aviva, only if other arrangements cannot be agreed upon. Club Aviva does not offer make up classes or credits for missed classes.
- Club Aviva reserves the right to refuse service at any time, without refund, to participants who disregard gym guidelines and safety regulations. (Please refer to our Rules of Conduct and Rules of the Gym)
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Club Aviva provides partial refunds in accordance to the following Refund Policy.
A Refund Request Form must be completed and submitted to the office. - Membership fees are non-refundable and non-transferable.
- If the session has not started: All members are eligible for refund of the full session cost (not including membership) minus an Admin fee of $25. EFT agreement(s) will be cancelled.
- Once the session has started: Up to the date of the third class – all members are eligible for an 80% refund of the cost of the remaining classes in the session. EFT agreements will be cancelled once the refund has been approved by Management. Dynamic Duo and Little Leaper 1 classes – up to the date of the fifth class – all members are eligible for a 100% refund (not including membership) of the cost of the remaining classes in the session. EFT agreements will be cancelled once any balance owed has been settled and Management has approved. After the third class (fifth class for Dynamic Duo and Little Leaper 1 only) – no refunds or credit will be given.
- The only exception to this policy is for withdrawals due to medical reasons when a valid doctors note has been submitted to Management.
- All Credits are held for 12 months, after that all funds under $150 will become dormant and terminated. NO refunds at this time, credit use only.
TRANSFERS
Space permitting, Free transfer between classes within the first 24 hours of registration are permitted. For camps, 2 weeks notice before the start of the camp date is required. A $10 administrative charge is applied for both classes and camps.
CAMP REFUND
~ Refunds for 80% of the camp fees will only be given with a minimum of 2 weeks notice of cancellation.
~ Pro-rated refunds are NOT given for days absent or for any other reasons including injury or illness.
~ All refund requests made 2 weeks in advance of the start of the camp must be submitted in writing with
our refund request form on our website.
~ No Refunds will be provided within 2 weeks from the start of the camp
EXTREME WEATHER CLOSURE PROCEDURE
During an emergency, inclement weather, power outage or similar incident. Club Aviva Gymnastics' closure procedure aligns with that of the local public school district. In the event public schools are closed due to weather conditions, Club Aviva programs are also cancelled. Please check local radio, television, and school board websites for school closures. A message to members will be sent confirming the closure via email, Instagram and website postings.
There will be No Refunds nor Make-Up classes due to circumstances beyond our control.
Club Aviva reserves the right to refuse service at any time, without refund, to participants who disregard gym guidelines and safety regulations. (Please refer to our Rules of Conduct and Rules of the Gym)
Important: At Club Aviva, we strive to provide a welcoming and inclusive environment for all athletes. To ensure this, we kindly request that parents/guardians inform our Program Lead of any relevant information about their child at the time of registration, including: Allergies Physical, behavioral, or specific learning needs
By providing this information, we can better accommodate the needs of each child and create a tailored experience for them. Please note that failure to disclose this information may result in Club Aviva being unable to provide a safe and/or appropriate learning environment for all athletes. In such cases, we reserve the right to withdraw or transfer the child."